Refund policy

30-Day Return Policy

We accept eligible returns requested within 30 days after your order is delivered.

Return Eligibility

To qualify for a return, the item must be unworn, unwashed, unused, and in the same condition in which it was received, with all original tags and packaging. You must also provide your order number or other proof of purchase.

Starting a Return

To request a return, email info@culturayraices.com with your order number, the item you wish to return, and the reason for the return.

If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. If we provide a prepaid return label for a standard return, its cost may be deducted from your refund.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service because Cultura y Raíces is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@culturayraices.com and include your order number and clear photographs of the issue.

After reviewing the claim, we will arrange an appropriate replacement, refund, or other resolution at no additional shipping cost to you.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags
• Personalized or custom-made items when clearly identified as non-returnable before purchase
• Gift cards
• Items marked “Final Sale” at the time of purchase
• Socks that have been worn or removed from their original sealed packaging

Please contact us before purchasing if you have questions about whether a specific item is returnable.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size or item is to request a return for the original item and place a new order after the return is approved.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@culturayraices.com. We cannot guarantee changes or cancellations after an order has entered production, processing, or fulfillment.

Refunds

We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at info@culturayraices.com.

This policy does not limit any rights available to you under applicable law.